Why are human resource professionals best equipped to handle conflict that has escalated? a. they are paid a salary that is appropriate for this kind of work. b. they have the training and resources to facilitate a discussion as a neutral third party. c. they oversee managers in a hierarchical structure and can fire them if necessary. d. they can recruit new employees if a resolution cannot be reached.

b. They have the training and resources to facilitate a discussion as a neutral third party.

Explanation:

Human resource professionals often do not have the power to fire someone that is above them in hierarchy and are not too high in the hierarchy scale, this is very important to remember and hiring someone wouldn´t help at all with the escalated conflct, they can help with escalated conflict because they are professionals trained to be the neutral voice and "buffers" of complicated situations when the parts that are in conflict are unable to dialogue properly, so the best answer would be b. They have the training and resources to facilitate a discussion as a neutral third party.