Stacy's job involves direct coordination and communication with end users. which option describes her job role? what is the most important soft skill required for this role?

The multiple choices have not been indicated in this question. However, the best option that describes her job role is a Customer Service Representative (CSR). The number one most important soft skill required for this role is clear communication. It involves the importance of knowing what the clients want and to be able to articulate what you can do to help.  

Ithink the answer is b. hope this .