UNIT 1 ACTIVITY Troubleshooting

Part A

When your friend DaJuan turns on his computer, he hears four beeps. The computer

won't fully boot. DaJuan has a Dell computer with a quad core processor and has

recently upgraded his RAM.

Apply the troubleshooting methodology to help DaJuan understand and resolve his

problem. The steps of the methodology are listed for you. You can write directly on

the write suggestions for DaJuan at each step.

1. Identify the Problem (beeps are key here)

2. Internet Research

3. Establish a Theory of Probable Cause

4. Test the Theory

5. Establish a Plan of Action

6. Implement the Solution or Escalate

7. Verify Full System Functionality

8. Document Findings