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Think about a recent customer service experience - either positive or negative. write a brief summary of that experience. now think about those four characteristics we look for in customer service representatives. how did the representative in your example stack up? write down your answer and give specific examples.

1. before plugging in a new device to a computer you should unplug all other devices turn off the computer turn on the computer 2. many of the maintenance tools for a computer can be found in the control panel under administrative tools display personalization

1. for which of the following are you not required to signal beforehand? a. changing lanes b. speeding up c. stopping