1. your boss wants you to sign your timesheet electronically. which of the following is not a possible way to represent an electronic signature?

a. handwritten memo

b. logging into a system with your user name and password

c. faxed copy of your signature

d. scanned copy of your signature

2. you've copied each one of the following. which one was an abuse of copyright law?

a. a backup copy of your new desktop-publishing software, to keep in your desk in case your computer system crashes

b. the word-processing software from your office computer, to install on your home computer

c. your medical records, to give to your insurance company to validate coverage

d. a magazine article, to use in a presentation you're giving to a scout troop

3. which one of the following devices is a computer peripheral used as an input device in an office?

a. copier
b. shredder
c. scanner
d. postage meter

4. since many people may spend a majority of their workday on a computer, it's essential that they set up a(n) workstation for their health, safety, and comfort, especially with long-term use.

a. mobile
b. special needs
c. virtual
d. ergonomic

5. your computer is networked to a color laser printer, a fax machine, and a scanner, which are located in an office down the hall from your workstation. more than likely, the network system linking you with those peripherals is a

a. wide area network.
b. wireless system.
c. satellite system.
d. local area network.

6. which one of the following ensures effective e-mail use?

a. don't use any lowercase letters in urgent messages; use all uppercase to emphasize your ideas.

b. include lengthy details to get your ideas across to the recipient.

c. don't include confidential information that you don't want others to read; e-mail isn't private.

d. don't purge your e-mail mailbox of old messages; keep them for archival purposes.

7. which of the following is proper voice mail procedure?

a. check your voice mail messages during working hours only.

b. always record the message that greets your callers yourself.

c. make sure messages you leave for others are very detailed and include all points you would make if speaking personally to them.

d. make sure the messages you leave for others include an overview of the purpose of your call, even if it means leaving a bad-news message.

8. when employees are communicating to each other through text in real-time over their computers, what type of communication are they using?

a. videoconferencing
b. e-mail
c. teleconferencing
d. chat

9. why have laser printers become a necessity in the workplace?

a. they're inexpensive to purchase and maintain.
b. dot matrix printers are no longer manufactured.
c. they're the fastest of all types of copiers.
d. there's more demand for high-quality, professional output.

10. which type of electronic meeting held between people at two or more locations combines audio and video transmission?

a. wireless communication
b. virtual office
c. videoconferencing
d. conference calling