You are a network administrator for your company. A frantic user calls you one morning exclaiming that nothing is working. What should you do next in your troubleshooting strategy

Explanation:

With these types of problems, you need to first try and Isolate the specific problem so that you can then come up with and apply a solution. Therefore, your next step should be to ask the client to explain what he is trying to do. Then ask him what he is doing and what is the first problem that he is running into. This will allow you to get a sense of what the client is trying to accomplish as well as his/her knowledge base on what they are doing in order to adapt your strategy accordingly.