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Think about a recent customer service experience - either positive or negative. write a brief summary of that experience. now think about those four characteristics we look for in customer service representatives. how did the representative in your example stack up? write down your answer and give specific examples.

Consider a slotted aloha system, where the time slot equals the fixed duration of each packet. assume that there are 4 stations a, b,c, d sharing the medium. (a) stations a, b,c, d receive one packet each from higher layers at times 1.3, 1.5, 2.6,5.7 respectively. show which transmissions take place when, according to the slottedaloha protocol; describe all transmissions until all four packets have been successful. when needed, each station has access to the following sequence of random number, provided by a random number generator and drawn uniformly between 0 and 1: (1) station a draws numbers: 0.31, 0.27, 0.78, 0.9, 0.9, 0.11, 0. (2) station b draws numbers: 0.45, 0.28, 0.11, 0.83, 0.37, 0.22, 0. (3)station c draws numbers: 0.1, 0.2, 0.3, 0.4, 0. (4) station d draws numbers: 0.36, 0.77, 0.9, 0.1, 0.1, 0.1, 0.1, 0. (b) in slotted aloha, a station transmits in each time slot with a given probability. what probabilities would you assign to each of the four stations so as to: (i) maximize the efficiency of the protocol? (ii) maximize fairness among the four stations? (c) will the efficiency increase or decrease if we modify slotted aloha as follows: (i) get rid of slots and allow stations to transmit immediately? (ii) implement carrier sensing? (iii) implement collision detection? (iv) implement collision avoidance?

For a typical middle-income family, what is the estimated cost of raising a child to the age of 18? $145,500 $245,340 $304,340 $455,500