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Computers and Technology, 15.10.2020 08:01 spreadlight10
A credit card company receives numerous phone calls throughout the day from customers reporting fraud and billing disputes. Most of these callers are put "on hold" until a company operator is free to help them. The company has determined that the length of time a caller is on hold is normally distributed with a mean of 2.5 minutes and a standard deviation 0.5 minutes. If 1.5% of the callers are put on hold for longer than x minutes, what is the value of x? Use Excel, and round your answer to two decimal places.
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