1. Glen is now in the second hour of fixing a stubborn printer name resolution issue for a senior VP. He has consulted the company knowledge base and used Internet searches. What recommendation would you have for Glen at this point? 2. The email system was working yesterday but this morning has yet to be able to receive emails from external recipients outside of the internal exchange server. What kinds of questions can you generate to help identify the cause of this issue?
3. Lakeema has gathered information and identified a number of potential causes to a network congestion issue. At this point, how would you recommend that she proceed before implementing a solution?

i would first let him be aware that a cover letter is official and confidential and it requires a proper formatting so that the employer doesn't have hard time when going through it. he should write it in paragraphs of about two to four sentences and use proper grammar a , spelling and proper punctuation. i will also advice him not to be emotional and not also to use images.then base his attention to the details of the job described and not other things. that is he be specific to the responsibilities and to the employers requirements. on this he should make sure that the letter reflects how good he is for the requirements detailed by the employer

the letter should not be too long nor too short.