Are bpos safe for organisations ? State your views on it

No

Explanation:

Business process outsourcing is the act of contracting aspects of a business that are considered secondary to third-party vendors. These aspects of the business could range from Information Technology to accounting or quality assurance. Business process outsourcing has its advantages and disadvantages.

While it ensures flexibility and cost savings in the business, I believe that;

1. Releasing sensitive information about a business to people who are not within the confines of a business, could result in a breach in data handling. Sensitive information can no longer be entirely controlled by the business owners once in the hand of outsourced contractors. Information might get into the hand of hackers who can compromise business activities.

2. Given that some BPO's might require sourcing workers from countries abroad, and also considering the fact that different countries have different criteria as to what constitutes data handling breaches, it might sometimes be hard to enforce safety standards.

3. Quality control might also not be easy to achieve, and could be worsened by language and communication barriers.

4. If the organizations do not track their expenses religiously, they might end up spending more on outsourcing than they would have with employees. This might because they underestimated the pricing.

To handle these safety issues, the business owners might have to develop some very stringent methods of regulating Business Process Outsourcing.