Which two benefits can be expected from KCS adoption if universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology? A. A knowledge article life cycle that is implemented correctly the first time and does not need to change.
B. A knowledge article life cycle that evolves based on usage and demand.
C. Reduced issue resolution time
D. Reduced first contact resolution.

Assignment directions the owner of a popular local coffee shop has approached you to design a network for his business. he would like to offer his customers wifi access to the internet, but also thinks it might be handy to network the kitchen and store room together with the office computer he already uses for ordering, scheduling, and payroll. he thinks that might save him time doing inventory control and ordering. your assignment is to create a set of questions for him that will precisely define the purpose of the network and any constraints and restrictions on its implementation. assignment guidelines create a list of at least ten questions to ask your customer. of those ten questions, at least one question must come from each of the following subject areas: purpose of the network network access and security issue network availability and fault tolerance issues future expansion issues vendor issues briefly explain in two or three sentences why you would ask each question and what you expect to learn from your customer’s response. submission requirements your questions should meet the criteria of a good survey question by being specific, unambiguous, and closed-ended. all questions, as well as your explanations, should be written in proper english using correct grammar, spelling, and punctuation. use complete sentences, and do not use slang, texting abbreviations, or shortcuts.

People with high self-esteem: accept their strengths and weaknesses. believe that failed experiences are failures of their whole self. feel good about who they are only when they reach total success. need positive external experiences to counteract negative feelings that constantly plague them.

Which company provides a crowdsourcing platform for corporate research and development? a: mtruk b: wiki answers c: mediawiki d: innocentive