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You are troubleshooting a mobile device with no sound output from the headset or external speakers.

Which of the following steps should you take first?
a. Verify the physical volume control is turned up.
b . Reset the device to factory defaults.
1 . c. Perform a manual OS update.
d. Close any unused apps.

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You are troubleshooting a mobile device with no sound output from the headset or external speakers.<...

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