3. C R M systems: – Capture and integrate customer data from all over the organization – Consolidate and analyze customer data – Distribute customer information to various systems and customer touch points across enterprise – Provide single enterprise view of customers What is a CRM system? What type of software system would be appropriate for supporting the needs of a CRM system expressed in the lines above? Explain and justify your answer.

CRM stands for Customer Relationship Management. It is a system for managing customers and their needs.

Collaborative CRM

Explanation:

The system described here involves communication between different departments and exchange of customers data and information. This is typical of collaborative CRM software

this would definitely be a.

explanation:

answer is:

a). backstage view

explanation:

backstage view is the area where files and data about them is managed— creating, saving, printing, sending to others, inspecting for hidden metadata or personal information, and setting options. so in this way we can add many things to our document swiftly.

i hope you get the idea.