Computers and Technology, 25.03.2020 04:24 Aguzman07

To help your support technician understand what stage you are at in the troubleshooting process, which of the following pieces of information should you provide?

A. what steps you have already taken to resolve the problem and the result of those steps

B. what other programs were running when the error occurred

C. what you were doing at the time the error occurred

D. the results of any diagnostic tests you ran on the hardware or software after the event

Answers: 3

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To help your support technician understand what stage you are at in the troubleshooting process, whi...