Computers and Technology, 13.03.2020 21:27 potternatalie90

Herb Kelleher of Southwest Airlines frequently takes Southwest flights to check out operations and informally interview passengers to find out how satisfied they are with their service. Herb's attention to customer service and emphasis of it over profits permeates the organization. Southwest's corporate culture is influenced strongly by. a. Reward systemsb. Rules and procedures. c. Key organizational members. d. Environment

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Herb Kelleher of Southwest Airlines frequently takes Southwest flights to check out operations and i...