Victorian Creations specializes in the reproduction of furniture from the Victorian era. Recently the

company updated its payroll software as an in-house development project. Users and IT staff members

have completed comprehensive training sessions. The system has been operational for about

six weeks, and no major problems have occurred. You are responsible for the post-implementation

evaluation.

Tasks

1. What are some techniques you might use to obtain an accurate evaluation?

2. What are some specific questions you would include in a questionnaire? Who should receive

the questionnaire?

3. Are there general guidelines that apply to the timing of a post-implementation evaluation?

What are they?

4. Is this the best time to schedule a post-implementation evaluation? Why or why not? Are there

other options? What are they?

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