What should a consultant recommend to meet these requirements? Universal containers requires that users have the ability to view specific cases, as determined by product type field on the case. An e-mail should be sent to the users when a case to which they have access is created or closed.
A. Auto response rules
B. Workflow rules
C. Case teams
D. Escalation rules

The use of phrases, fragments, and punctuation can influence the mood of a passage; keeping this in mind, how would you describe the mood of the followingpassage? "fog on the essex marshes, fog on the kentish heights, fog creeping into the cabooses of collier-brigs; fog lying out on the yards, and hovering in the riggingof great ships; fog drooping on the gunwales of barges and small boats. fog in the eyes and throats of ancient greenwich pensioners, wheezing by thefiresides of their wards; fog in the stem and bowl of the afternoon pipe of the wrathful skipper; fog cruelly pinching the toes and fingers of his shivering little'prentice boy on deck." (5 points)