Computers and Technology, 06.03.2020 23:34 liyahheadhigh

Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community. Which two features should the Administrator enable to meet this requirement? Choose 2 answers
A.
A. Email templates

B.
B. Question-to-case

C.
C. Web-to-case

D.
D. Guest Access to the Support API

Answers: 2

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