The Mail Merge Wizard can be found in the drop-down list next to the icon. Select Recipients Letters Start Mail Merge To Create Mailings

The answer is "Start Mail Merge".

Explanation:

The mail merge option is available is a word, that process the mail and also merge the report in file format, It also provides you edit on the mail offline. It provides you a feature to send the mail  to a different user at a time, and certain choices were wrong, which can be explained as follows:

answer; technician (b) is wrong; so im thinking technician (a) is correct; good luck

assuming you are in the home page.

1) go to the upper right hand corner

2) click on your "profile picture"

3) go down to "edit profile"

4) it should be titled as "edit your profile", click on "profile picture"

5) choose a file

6) press "change"

you're profile picture is updated

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