Travis sends suri what purports to be a link to an e-birthday card, but when she clicks on the link, software is downloaded to her computer to record her keystrokes and send the data to travis. he uses the data to obtain her personal information and access her financial resources. this is:

Identity Theft

Explanation:

Identity theft is the act of someone who obtains details about someone else illegally.  This is done to find personal and financial information such  name, address,social security number, passwords, and credit card number, phone number, e-mail, etc. Then the hacker can use this information to control bank accounts, e-mails, computers, portray himself as you are, or sell information to someone else.

im pretty sure the answer is engaging

answer; the correct answer is technician b;