Aclient has an issue with large files taking a long time to open or save. as time goes by, the issue worsens. the client has hundreds of gbs of files that are still in the process of backing up. the technician has verified that the hard drive is healthy and there are no signs of failure. which of the following troubleshooting steps should the technician perform next? a. install the latest drivers from the hardware vendor.
b. perform a scan of the drive for file fragmentation.
c. run chkdsk on the workstation’s hard drive.
d. reformat the drive and reinstall the os.

B. Perform a scan of the drive for file fragmentation

Explanation:

When files are deleted from a drive chunks might be left behind, so over time there's chucks scattered around. When new files are added, they are also scattered around into the gaps left by the fragments (chunks of files scattered around the drive) making it harder to read for the system especially because they are large files. So the Hard drive has to be defragmented to rearrange the chucks and allow files to be easily read.

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