1. what are copyright laws? a. authority to reprint an original work as long as it's not for profit b. entitlement to use and sell another's work as long as you know the creator c. privileges given to literary authors to reproduce the writing of others d. rights given to original authors and creators to protect their work from unlawful use 2. performing a copyrighted work publicly without the owner's permission is not considered a violation. a. true b. false 3. how is customer service defined? a. aid provided to the elderly by neighbors b. assistance provided by a company to people who buy or use its products or services c. given to students by classmates d. support given to employees by managers and supervisors 4. which of the following correctly describes the reason for quality customer service? a. compensate for low-quality products and services b. justify inefficient business practices c. keep existing customers and clients d. raise awareness about customer and client rights 5. what are workplace human relations? a. business communications like newsletters and message boards b. connections with customers c. interactions between people in a professional setting d. visitations with relatives while at work