Read the following scenario and decide whether peter is being productive. peter gets all his study materials together on the desk in his room and clears a place to work. he reads his assignment and is ready to begin writing the required paper. he decides to go to the library to write, so he packs everything and heads out. at the library, peter decides to take a quick look at his favorite magazine. half an hour later he decides he should find more books to use for the writing assignment. he looks them up and checks them out. now it’s 10: 00 and the library is about to close. peter goes home, but now it’s too late to begin. peter decides to get up early the next day and do his assignment.

You work as the sales manager for a company that sells office supplies to businesses of all sizes. because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on paper, pencils, pens, post-it notes, and other office supplies from the manufacturers. when reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. when you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?