Business, 23.07.2019 14:00 sedratkawaiah13

High levels of customer participation in a service imply that: a. the service is standardized. b. customers are not expected to share physical possessions. c. front line service providers follow instructions and enter customer information. d. customers can jeopardize the service outcome. e. front line service providers are responsible for all of the effort in service delivery. 0.5 points save answer question 19 of 20 next question

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High levels of customer participation in a service imply that: a. the service is standardized. b. c...