Tracy enters a car dealership interested in buying a new car. immediately she is greeted by a salesman offering her water or soda and a cookie. the salesman is likely relying on what social norm to persuade tracy to buy a car?

Elite coffee and bakery, a café that offers a relaxing environment to enjoy quality coffees, teas, soups, and other menu items, has a poster in the front of its restaurants that reads, "we will always provide a quality product to our customers better meet the challenges of their day and always take the time to offer caring service one person at a time." this statement is elite's