Business, 22.07.2019 07:20 ballin3294

The time taken for guests to check out at a hotel front desk was measured over the course of several weeks. the management believes that the target time for checking out guests should be between 2 and 3 minutes with a target of 2.5 minutes. the data gathered for the actual process had a mean time of 2.75 minutes with a standard deviation of 0.45 minutes. the process capability index will be:

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The time taken for guests to check out at a hotel front desk was measured over the course of several...