Katya is developing a business message about a green initiative that her company is hoping to launch. in the process of creating the business message, she studies the background of the employees and considers their needs and priorities. this action belongs to which step of the aim planning process?

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Who owns a renter-occupied apartment? a. the government b. a landlord c. the resident d. a cooperative

When randy, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. at first randy thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. randy was able to discover the cause of the problem by utilizing skills.