Employees are instructed to always address a guest by name, if possible. To accomplish this, employees are trained to listen and observe carefully to determine a guest's name. Which service characteristic is this an example of

Intoxicated and not aware of the consequences, umberto agrees to a two-year cell-phone service contract with wander talk, inc., at more than the average market price. this contract is not enforceable because the contract clearly favors wander talk. not enforceable because umberto was intoxicated enough to lack mental capacity when he agreed to it. not enforceable because contracting parties can change their minds. enforceable.