Nora was looking forward to the training programme which she had been hired to conduct at Syarikat Ceria Selalu. She was an experienced trainer and enjoyed meeting people from different organizations. However, when she arrived at Syarikat Ceria Selalu, a company for which she had never previously conducted training, she was shocked. Upon arriving at the main gate of the large factory compound, she found that the security staff had not been informed that a training programme was being organized that day. Further, as they didn’t seem to speak much Bahasa Malaysia or English, she could not explain to them that she needed to find the Training Department. They waved her in the general direction of the main office lobby where the HR Officer was contacted by the receptionist, who also did not know about the planned training. She had to wait nearly half an hour before the HR Officer arrived to take care of her to the meeting room which was being used for the training. It was immediate