Plan the organization of messages. For the situations , imagine what the audience reaction might be and whether a direct or an indirect organizational plan would be better. Explain your answers.
Identify general-purpose statements and communication objectives for several situations.
Read the following situations and write a general-purpose statement and a specific communication objective—the results you want—for each.
As the manager of a small retail clothing store, you write an email to let employees know they’re getting a $1 per hour wage increase.
As the assistant manager of a movie theater, you write an email to tell a customer you found the earring she lost the night before.
As a newly hired advertising director, you write an email to the president of the company requesting a 10% increase in your advertising budget.
As a CEO, you write a blog post on your investor website about your company’s falling stock price.
As a marketing manager, you write a letter to customers announcing a new product that will be available in your store starting next month.
As a student, you write a letter to your college newspaper editor about the increase in tuition costs.
As a warehouse manager, you write an email to an employee about the facility being left unlocked last night.