Critical Thinking Scenario Sally is a 34-year-old woman who works in the customer service department for a small company that sells printers. Her job involves speaking with customers and addressing their concerns for 8 hours a day. Unfortunately for Sally, customers only reach out to her department when there is an issue with their printers.

Once, after a long day of listening to customer complaints, she felt drained and agitated . She wanted to relax, so she went to dinner with some colleagues. The colleagues began discussing an issue at work that was causing friction between departments. Sally did not agree with her colleagues’ viewpoint on the causes of that friction, but she did not want to say anything because she felt she did not know enough about the topic . For the remaining part of the discussion, Sally nodded her head and appeared to agree with her colleagues to avoid confrontation. After this dinner, she decided not spend time with these colleagues outside of w