TransCorp is a medium-sized IT firm that has outsourced its customer-service processes to the Philippines for the last two years. Which of the following statements, if true, would most weaken the decision to continue outsourcing? a. Customers' complaints about the quality of service have risen dramatically over the past two years. b. According to a company survey, most employees feel that they require extensive training. c. The firm's prime competitor recently withdrew its outsourcing process. d. The value of the company's stock recently fell by 5 percent in the New York Stock Exchange. e. Most firms in the Philippines have been accused of poor working conditions.