As you arrive on-site to fix an issue, you are met by a frantic employee who immediately details how critical the issue is and how important it is to fix it as quickly as possible. Having seen this same issue many times, you say to the customer, "Stop worrying. I know what I'm doing." Which of the following professionalism principles is the technician failing to follow? Correct Avoid an argument with the customer. Correct Avoid being judgmental. Correct Maintain a positive attitude. Correct Avoid dismissing customer problems.
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