Gloria, an active member of a local union and an employee of Bargello Inc., is elected as the first-line representative of Bargello unionized workers. She discusses the grievances of the employees with their supervisors and represents employees at the workplace. Gloria plays the role of an elected .

According to the textbook chapter, “the emotional connection of distinguishing differences and conflict”, which of the following groups of terms describes best the skills/resources that managers need when managing differences in their organization? energy, commitment, tolerance, and appreciation energy, adequate funding, tolerance, and appreciation funding, tolerance, a strong hr department, and tolerance energy, a strong hr department, patience, and strong leadership skills