When computer users have trouble with their machines or software, Roland is the first person they call for help. Roland helps users with their problems, or refers them to a more-experienced IT employee. Roland holds the position of in the organization.

Question Completion with Options:

Support Analyst

Systems Analyst

Database Administrator

Network Administrator

Support Analyst

Explanation:

Since Roland provides primary technical support to end-users, sorting out hardware and software problems for them, he is an IT Support Analyst. Roland should also respond to, document, and resolve service calls with the hardware or software.  Some support analysts specialize in specific areas of the IT department, for example, applications.  Others provide general technical support to computer end-users.

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