When the remedy to your claim is obvious, you should state it immediately
request a face-to-face meeting
sue the company
Cho is preparing a direct claim message. Her bank account has been incorrectly debited a duplicate charge of $132.45 for a pair of hockey skates. She needs to contact the retail store immediately and have the duplicate amount refunded.
Which would be the best closing for Cho’s message?
Please authorize a credit refund immediately, and send an electronic confirmation of the transaction to the address below. I am enjoying my new skates and look forward to shopping at your store again.
I hope that something like this never happens to you. Your organization is completely unprofessional. I will never shop there
again.
I expect that the money will appear in my account. I will track it daily and inform you if there is any problem. My lawyer is on retainer and would be happy to contact you if you fail to comply with my request.
Social media experts suggest that you use other means of communicating claims or complaints before turning to social media. Messages received through other channels are more likely to be addressed by the business, and social media presents a higher risk of your message getting into the wrong hands or becoming a legal issue. However, if you do use social media to convey a complaint or review, you should adhere to some basic guidelines.
Which tips should you follow when posting a complaint or review online? Check all that apply.
a. Focus on facts.
b. Respond to the business if it offers to address your concern.
c. Know that you can remove your post from the Web whenever you wish.
d. Avoid transparency by posting anonymously.
e. Suggest improvements, even in positive reviews.