1. Customer service means: a. The ability of an organization to constantly and consistently exceed the customer's expectations.
b. Meeting the needs and desires of any customer.
c. Where customer relationships can lead to partnerships.
d. All of the Above.
2. Types of customers include:
a. Internal customers
b. External customers
0
c. Extracurricular customers
d. Only A and B
3. Exchange of value involves give and take.
a. True
O b. False
4. The ultimate goal of customer service is to:
a. Make more money
O b. Maintain an average level of satisfaction of your customers, in comparison to similar companies
c. Create customer loyalty
d. Find the right mate for you

The triple bottom line represents also known as the

Beagle autos is known for its affordable and reliable brand of consumer vehicles. because its shareholders expect to see an improved rate of growth in the coming years, beagle's executives have decided to diversify the company's range of products so that at least 40 percent of the firm's revenue is generated by new business units. however, the company's resources, capabilities, and competencies are limited to producing other forms of motorized vehicles, such as motorcycles and all-terrain vehicles (atvs). which type of corporate diversification strategy should beagle pursue?

1. which one of the following would be an example of a supply-side market failure? a. a gas station is slowly leaking diesel fuel from its underground tanks, and after the leak is discovered, the business immediately cleans up the pollution at its own expense. b. a gas station is slowly leaking diesel fuel from its underground tanks, but the state uses taxpayer money to clean up the pollution rather than requiring the business to pay. c. your business wants to attract repeat customers by putting on a customer-appreciation picnic at a public park, but you decide not to because you couldn't prevent noncustomers from consuming the food and entertainment you provided. d. everyone rushes to the local retail outlet at midnight on the day of the release of a new video game console, and the store runs out before everyone is able to buy one.