Business, 12.07.2021 19:20 santos200154

Laila is training new call center associates and wants to ensure they understand the required opening and closing call sequences. What is a good technique for her class of 20 new associates?A. Complete role play time with partnered employees. B. Have a quiz at the end of the session. C. Tell them and have the complete individual written scenarios. D. Use powerpoint slides for each separate concept.

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Laila is training new call center associates and wants to ensure they understand the required openin...