Adel is interested in investing in the stock exchange, but he really has no clue what any of it is about. He asks you to explain the stock exchange to him. What is one TRUE statement
about the stock exchange you could teach Adel?

a. each stock market is used to buy and sell stocks or shares of ownership in a company
b. there is only one big stock market and it is located in New York City
c. for all stock markets the buying selling and trading of stocks happens in the trading floor were traders shout out their offers at the same time
d. all stockholders benefit financially from investing in stocks

You work as the sales manager for a company that sells office supplies to businesses of all sizes. because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on paper, pencils, pens, post-it notes, and other office supplies from the manufacturers. when reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. when you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?