Business, 09.07.2021 15:30 ukyflyfl

Molly, a Customer Service Representative for an insurance company, was rude to one of her customers. The customer immediately contacted Molly's supervisor and lodged a complaint against Molly. Molly's supervisor then reprimanded her and recorded the incident in her file. Molly has made a conscious effort ever since not to repeat the same mistake. Which of the following instructional strategies is illustrated in this scenario? a. Reinforcement
b. Passive learning
c. Behavioral modeling
d. Overlearning

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Molly, a Customer Service Representative for an insurance company, was rude to one of her customers....