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Business, 08.07.2021 16:00 arjunchandrasek

Agan Interiors provides home and office decorating assistance to customers. In normal operation 2.5 customers arrive per hour. One design consultant answers problems. The consultant averages 10 minutes per customer. Arrivals follow a Poisson distribution and the service times are exponentially distributed. Required:
a. Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times.
b. Service goals dictate that an arriving customer should not wait for service more than an average of 7 minutes. Is this goal being met? If not, what action do you recommend?
c. If the consultant can reduce the average time spent per customer to 9 minutes, what is the mean service rate?

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Agan Interiors provides home and office decorating assistance to customers. In normal operation 2.5...

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