The phone rings in the next room and the assistant answers it. She tells the caller, "Yes, sir, he is here." After a moment she adds: "He has been here for about five or ten minutes, sir." She soon hangs up, and comes in with your coffee. She tells you that it should not be too much longer and again apologizes. She explains that the CEO stopped at a gas station to call in. She then tells you that the CEO is a bit "old fashioned." "He doesn't really use a cell phone," she says. She turns to leave, but you ask her to have a seat. You have an opportunity here. What should you ask the CEO's personal assistant?

The best question to ask the CEO's personal assistant while you are waiting for the CEO is:

Could you tell me about your work environment?

Explanation:

This question will enable you to build rapport with the personal assistant and to learn more about the organization.  It will expose the personal assistant's job satisfaction level, the job setting, and social features, including physical conditions for a worker at the organization to fulfill her responsibilities.  The question will also expose the general employee feelings of wellbeing, workplace relationships, productivity efficiency, and employee health.  It will expose the organization culture, which is an important determinant of organizational success.

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