Business, 18.06.2021 14:00 isabelleecurtis

You're the Customer Service Supervisor for a fire department overseeing the citizen hotline which is staffed by firefighters. A woman calls to complain about some firefighters she saw grocery shopping while on duty. The firefighter taking the call responds angrily and hangs up. How would you respond? Select all that apply. A Recommend the firefighter find better ways to manage his anger at work
B Reprimand the firefighter and remove him from hotline duty
C Call the citizen back to explain why the firefighters were grocery shopping
D Coach the firefighter on how to respond to angry citizens
E Call the citizen back and assure her you'll investigate the issue

Answers: 2

Show answers

Other questions on the subject: Business

Business, 22.06.2019 10:10, cuthbertson157

conquest, inc. produces a special kind of light-weight, recreational vehicle that has a unique design. it allows the company to follow a cost-plus pricing strategy. it has $9,000,000 of average assets, and the desired profit is a 10% return on assets. assume all products produced are sold. additional data are as follows: sales volume 1000 units per year; variable costs $1000 per unit; fixed costs $4,000,000 per year; using the cost-plus pricing approach, what should be the sales price per unit?

Answers: 2

continue

Business, 22.06.2019 19:30, dominickstrickland

Kirnon clinic uses client-visits as its measure of activity. during july, the clinic budgeted for 3,250 client-visits, but its actual level of activity was 3,160 client-visits. the clinic has provided the following data concerning the formulas to be used in its budgeting: fixed element per month variable element per client-visitrevenue - $ 39.10personnel expenses $ 35,100 $ 10.30medical supplies 1,100 7.10occupancy expenses 8,100 1.10administrative expenses 5,100 0.20total expenses $ 49,400 $ 18.70the activity variance for net operating income in july would be closest to:

Answers: 1

continue

Business, 22.06.2019 22:40, jakails3073

The uptowner just paid an annual dividend of $4.12. the company has a policy of increasing the dividend by 2.5 percent annually. you would like to purchase shares of stock in this firm but realize that you will not have the funds to do so for another four years. if you require a rate of return of 16.7 percent, how much will you be willing to pay per share when you can afford to make this investment?

Answers: 2

continue

Business, 22.06.2019 23:50, oopfloop2

The sarbanes-oxley act was passed to question 6 options: prevent fraud at public companies. replace all of the old accounting procedures with new ones. improve the accuracy of the company's financial reporting. both a and c

Answers: 3

continue

You know the right answer?

You're the Customer Service Supervisor for a fire department overseeing the citizen hotline which is...