Business, 30.05.2021 14:50 arelyhuerta

CASE SCENARIO: You are a manager at an upscale Confrence Hotel. You have an Annual Meeting booked for 100 people for a very prestigious company. Due to some error at the back end you and your team mess it up and only make arrangements for 50 people. Your confrence rooms are fully booked as it is year end time , and you are unable to provide them with an arrangment for extra 50 people immedietly . The host is really upset and is unhappy with the customer service you have provided. Using the 4 Stage Recovery Model (Pre-recovery, immediate recovery , follow-up recovery and lesson learned ) explain how in each step will you solve the problem and what will be your strategy. Conclude with the final lesson learned by the company for future

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CASE SCENARIO: You are a manager at an upscale Confrence Hotel. You have an Annual Meeting booked fo...