Grace Electronics recently rolled out a wearable personal music device. Within 90 days of launch reports of faulty battery leads overheating reached the company’s executives; in one case, a child suffered burns on his neck. Match each item in their strategic response plan with the appropriate stage in the process: 1. Stage 1 Customers who elected to receive a refund are sent a check while those who wanted the improved player receive a new player with a full warranty 2. Stage 2 Company launches a public information campaign notifying consumers of the recall 3. Stage 3 Company pulls the product from their retail stores and web site 4. Stage 4 Company decides if a recall is necessary and how to best proceed 5. Stage 5 Company engineers design a new battery housing using heavier gauge wire 6. Stage 6 Consumers who registered their product receive postage-free boxes to return defective players