The relationship builds a business ... how do you relate to your target audience? From the company that you created your presentation on, explain how that company builds their online web relationship with customers?

Please do not make it one sentence. 12 inch, time new roman, and fully explain to me how the relationship between the company you choose and their online audience.

You work as the sales manager for a company that sells office supplies to businesses of all sizes. because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on paper, pencils, pens, post-it notes, and other office supplies from the manufacturers. when reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. when you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?