Business, 22.04.2021 03:10 bdbsjncns

Many companies have sophisticated tracking software that registers and monitors customer complaints this is an example of what A Quality problem identification

B gap analysis

C critical incident technique

D credence qualities

Your local Credit union offers a variety of services to its members including checking and savings account home equity and Carlin’s with great rates the credit union also regularly offers fresh baked cookies and gourmet coffee what argument services does the credit union offer

A fresh baked cookies and gourmet coffee
B great rates
C savings and checking accounts
D home equity loans

Which of the following is an example of a BTB Internet service
A tech support
B travel planning
C online shopping
D gaming platforms

The measure of the difference between a customer expectation of a service quality and what actually occurred as a reference to as
A service analysis
B gap analysis
C SERVQUAL analysis
D reliability analysis

Answers: 3

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