subject
Business, 29.11.2019 22:31 shakira11harvey6

1. voip allows a business to make calls over

a. telephone lines.
b. satellite.
c. the internet.
d. cell phones.

student d

incorrect
reference: pages 42, 47

3. which of the following is the least expensive class of airline service?

a. business
b. first
c. connoisseur
d. coach

student c

incorrect
reference: page 17

5. what role does the agenda play in a webinar?

a. it reminds the administrative professional what his or her duties are.
b. it gives the attendees the information they need to access the webinar.
c. it introduces new policies and procedures to employees.
d. it lets all of the attendees know what will be covered.

student b

incorrect
reference: page 46

6. how are most travel itineraries arranged?

a. event by event
b. day by day
c. alphabetically
d. by contact person

student c

incorrect
reference: page 38

9. which committee is responsible for marketing and public relations for a conference?

a. program
b. site
c. communication
d. special events

student a

incorrect
reference: pages 50, 55

13. due to the busy and conflicting schedules of businesspeople, how many mailings are usually sent to potential participants when preparing for a convention?

a. one
b. two
c. four
d. three

student a

incorrect
reference: page 56

18. when you're planning a convention, which one of the following steps would you complete first?

a. forming the committees
b. writing the invitation
c. selecting the site
d. writing the program

student b

incorrect
reference: page 50

20. why do some companies use travel agents to set up their travel arrangements?

a. agents don't charge a fee for arranging travel plans.
b. agents are sometimes aware of discounts that others don't know about.
c. agents are better at travel plans than administrative professionals.
d. agents have far more time to set up travel than an office staff has.

student d

incorrect
reference: page 9

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a. telephone lines.
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