What should be your first step if you have a complaint that you think violates your consumer rights?

a)send a letter or e-mail to the company's headquarters.
b)contact the seller, remain calm, and state the problem.
c)contact your local consumer protection agency or better business bureau.
d)ask to speak to a manager.

New team of management has taken over. as a result, organizational changes from a country-club style leadership where everyone does whatever they want has changed to a more mechanistic, structured, top-down management style. what ethical issues should the employees consider and how should they go about addressing these?

The dollar value generated over decades of customer loyalty to your company is known as brand equity. viability. sustainability. luck.

If jobs have been undercosted due to underallocation of manufacturing overhead, then cost of goods sold (cogs) is too low and which of the following corrections must be made? a. decrease cogs for double the amount of the underallocation b. increase cogs for double the amount of the underallocation c. decrease cogs for the amount of the underallocation d. increase cogs for the amount of the underallocation