Lauren could tell something was not right. She has always thought that sales representatives were always pleasant to the customers. The sales rep who sold a well-known line of tools to the hardware store where she worked was anything but pleasant to her manager. The rep was insisting that his tools should be more prominently displayed and a better assortment would mean more sales. The manager had other plans and told him so. To say the conversation was unpleasant would be an understatement. What Lauren was observing was an example of:

whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

your welcome leave a rate and a < 3

answer; rapid growth in buyer demand and high buyer switching cost;

answer; measurable outcome;

answerstop plates; security tracking of office property